Reference

Our Terms, Your Rights on cv88

These legal terms set out how your cv88 account works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the region you are in — read this before you open an account.

Account ConditionsEligibility by RegionWallet PolicyData HandlingContact Rights
cv88 Our Terms, Your Rights on cv88
LEGAL CONTACT

Reach Us on Policy Matters

If you have a question about these terms, need to request your account data, or want to raise a legal concern, our support team handles policy queries directly. Reach out through any of the channels below and reference your registered account number.

Live Chat Start a chat from your account dashboard for policy questions. Our team can pull up your account details and respond to legal queries during support hours.
Email Support Send detailed legal or data requests to our support email. Include your registered mobile number and the specific policy section your query relates to.
Account Help Centre Log in and visit the Help section to submit a formal policy request, including account closure, data access, or terms clarification in writing.
ACCOUNT SECURITY

How We Protect Your Account

Security and data handling are built into how cv88 runs — not added as an afterthought. Here is what we do on your behalf and what you can request at any time.

Data Retention We keep your account data only as long as required by applicable rules. You can request a summary of what we hold by contacting support with your account ID.
Cookie Policy We use session and analytics cookies to keep your account login stable and to understand how the platform is used. You can manage cookie preferences in your browser settings.
Account Security Every login uses OTP verification sent to your registered mobile number. If you notice unrecognised activity, lock your account immediately from the security tab and contact support.
Data Change Requests To update your registered details — including your linked bKash, Nagad, or Rocket number — submit a verified request through the Help Centre. Changes take effect after identity confirmation.

Common Legal Questions Answered

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, contact support directly.

Access depends on your local law and the region you are in. It is your responsibility to confirm that using this platform is lawful where you are before opening an account.

Outstanding balances in a closed account are handled under our account closure policy. Contact support in writing with your account ID to start the process and arrange any return of funds.

Log in, go to the Help Centre, and submit a data access request. Include your registered mobile number. We will respond with the data we hold on your account within a reasonable timeframe.

Yes. Submit a deletion request through the Help Centre or via email support. Some data may be retained where required by applicable rules, and we will tell you what that covers.

We notify you via your registered contact when terms are updated. Continuing to use your account after the effective date means you accept the revised terms. Close your account before that date if you do not agree.

Send your complaint in writing to our support email, referencing your account number and the specific policy section involved. We treat formal complaints separately from general support queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.